Privacy Policy | Five Aces Pools

This Privacy Policy explains how Five Aces Pool Builders LLC (“Five Aces,” “we,” “us,” or “our”) collects, uses, and shares information when you visit flpoolbuilder.com or interact with our forms and tools. We serve Southwest Florida and operate in the United States.

Information we collect

Information you provide. When you request a quote, use our pool visualizer, or contact us, we collect the details you submit — such as your name, email address, phone and mobile numbers, mailing address and ZIP code, your pool design preferences and project answers, and your communication preferences (email and SMS consent).

Photos you upload. Our AI Pool Visualizer lets you upload a photo of your backyard. That image is processed by third-party AI image services to generate a pool visualization and is stored so we can show you and our team the result.

Information collected automatically. Like most websites, we automatically collect technical and usage data such as your IP address, device and browser type, pages viewed, and interactions with the site. With your consent, we use analytics and session-recording tools (see “Cookies and analytics” below) that record how pages are used through heatmaps and session replays.

How we use your information

Respond to your inquiries and prepare estimates and quotes.
Generate and deliver your pool visualization.
Contact you about your project, and — only where you have consented — send marketing communications by email or SMS.
Operate, secure, analyze, and improve our website.
Comply with legal obligations.

Cookies and analytics

We use cookies and similar technologies. Strictly necessary cookies keep the site working. Analytics and session-recording tools (currently Hotjar / Contentsquare) only load after you grant consent through our cookie banner. These tools help us see how visitors use the site through heatmaps and session replays; recordings are configured to mask text you type into form fields.

You can change or withdraw your choice at any time using the link in the footer. You may also opt out of Hotjar directly at hotjar.com/legal/compliance/opt-out, and control cookies through your browser settings.

How we share information

We do not sell your personal information. We share it with service providers who help us operate, including:

Our lead/CRM platform for managing inquiries.
AI image providers (OpenAI and Google) to generate your pool visualization.
Analytics and session-recording providers (Hotjar / Contentsquare).
Mapping services to display our project map.
Email delivery providers to send you messages.

We may also disclose information if required by law or to protect our rights, safety, or property.

Your choices and rights

Marketing: unsubscribe from emails using the link in any message, and reply STOP to opt out of SMS.
Access & deletion: you may ask us to access, correct, or delete the personal information we hold about you.
Cookies: manage analytics consent via the Cookie Preferences link or your browser.

To exercise any of these, contact us using the details below.

Data retention

We keep personal information for as long as needed to provide our services, follow up on your inquiry, comply with legal obligations, and resolve disputes.

Children’s privacy

Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above when we do.

Contact us

Five Aces Pool Builders LLC
530 Construction Ln, Lehigh Acres, FL 33936
Phone: (239) 277-5223
Email: info@flpoolbuilder.com